As a Service Advisor you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. As a Service Advisor you are the principle point of contact for all customer communication while the vehicle is in the care of the centre.

It is initially a 2 year programme giving a fantastic overview of each department within the dealership, providing you the best foundations for a long term and successful career.

The role itself is focused around delivery of “customer delight” everything we do within our dealerships whether it be sales, service or maintenance of vehicles is structured to ensure that our service lives up to our customers’ expectations.

You will be heavily involved in working with all departments; processing paperwork, using databases and bringing a friendly and energetic approach to your daily work.

In return we will train you to the highest standard using the best people and resources available both in the workplace and in our academy. Motor Vehicle experience is not essential however retail; customer service or administration skills would certainly be advantageous.

Day-to-day duties within the role include:

  • Upselling – promote and sell products
  • Customer service – focal point of contact to customers for servicing over telephone and face-to-face, arranging bookings and appointments, walking customers through damage checks
  • Administration – book service appointments, prepare invoices, process warranty claims
  • Teamwork – liaising with the workshop, management and customer

Apprenticeship summary

  • Weekly wage

    Wages explained
  • Working week

    40 hours per week (Mon to Fri - possible Saturday)Total hours per week: 40.00
  • Apprenticeship duration

    2 years
  • Possible start date

    01 Aug 2018
  • Date posted

    7 days ago
  • Distance

    0.3 miles
  • Apprenticeship level

    Advanced Level Apprenticeship
  • Reference number

  • Positions

    1 available

Requirements and prospects

Desired skills

Exceptional communication skills are essential; you must be IT literate and able to work competently as part of a team.

Personal qualities

  • You must have a genuine interest working in the automotive sector and be committed to the two year apprenticeship programme.
  • You must be willing to learn in a practical, customer facing environment and will need to be confident with your IT skills.

Desired qualifications

A minimum of three GCSEs grades A-C/4-9 (or equivalent) in English, Maths and Science or the equivalent.

Future prospects

Potential full time employment upon successful completion of the apprentice programme.

Things to consider

Please do not contact dealership, we are the main point of contact for this vacancy and carry out a full recruitment service for the local dealer. Approaching the dealer directly will not always help your application.

Training provider

On completion of the programme you will receive the following qualifications:

  • VCQ Advanced (Level 3) in Service Advisor
  • Intermediate Key and Core Skills Certificates
  • IMI Intermediate Technical Certificate and IMI Advanced Diploma
  • Advanced Apprenticeship Completion Certificate

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Babcock Training Limited

Ref: APP20288

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